Homecare devices
Digital blood pressure monitor, glucose monitor, digital thermometer, pulse oximeter and HB meter.
UMES Care+
Smart homecare access, safe product use and expert support.
UMES Care+ is a digital service concept that connects product access, guided use, customer support, issue reporting, safe disposal education and homecare awareness.
Homecare package
A practical package for safer monitoring and everyday care.
UMES Care+ is designed to help customers buy products safely, understand correct use, access expert guidance and report quality or service issues. The initial homecare package concept brings together essential devices and a digital support layer.
Digital support
Care+ account, digital playbook, product guidance and referral pathway to talk to an expert.
UMES Care+
Homecare package
Buy, learn, consult and dispose safely.
✓ Online store
✓ Safe use centre
✓ Ask an expert
✓ Report product issues
✓ Disposal guidance
Core modules
Built for safe access, after-sales support and customer trust.
Online store
Customers can browse products, compare options, check availability, order online and track delivery.
Safe Use Centre
Simple guides, do’s and don’ts, videos, warnings, storage instructions and downloadable manuals in English and Swahili.
Ask an expert
Customers can request support from pharmacists, biomedical experts, nurses or trained health educators depending on product type.
Product issue reporting
Customers can report damaged products, wrong delivery, device malfunction, packaging concerns or quality issues.
Reviews and feedback
Product reviews, ratings and customer experience notes help build trust and strengthen UMES market intelligence.
Safe disposal tracking
Guidance for sharps, lancets, strips, expired products, accessories, packaging waste and return requests where applicable.
Responsible digital support
AI for guidance, humans for sensitive support.
UMES Care+ may include a controlled assistant for basic product questions, troubleshooting, safe-use guidance, order tracking and referral to learning materials. The assistant should escalate sensitive or clinical cases to trained human experts.
Request homecare package →Customer dashboard
Order history, warranty records, product registration, consultations, issue reports and disposal history.
Admin dashboard
Sales, complaints, reviews, support cases, product issues, disposal trends and quality assurance flags.
QR-linked guides
Each package can link customers directly to instructions, warranty activation and safe-use support.
Community awareness
Push education campaigns on NCD care, homecare use, product safety and responsible disposal.
Strategic value
A stronger customer experience and a responsible supply model.
UMES Care+ strengthens customer retention, reduces misuse of products, improves after-sales service, strengthens complaint management and supports the company’s ESG and compliance narrative.
For customers
Safer access, clearer instructions, reminders, expert support and reliable feedback channels.
For UMES
Quality assurance insights, service tracking, customer analytics and stronger brand trust.